Help & Customer Support
Frequently Asked Questions (FAQ's)
Below is a list of answers to common customer questions.
- I forgot my password. What should I do?
- How do I change my password?
- What are "Cookies" ?
- Why do I need to enable "Cookies" to shop at WebVitamins?
- How come everytime I add something to my shopping cart it dissapears?
- Why Can't I "Log Out" Like I Used To?
- How do I find a list of products I have ordered before?
Contact a Customer Service Agent
If you are unable to solve the problem using our FAQ's, click here to contact a customer support agent.
I forgot my password. What should I do?
If you've forgotten your password, use this page to issue a password reset email to your email address.back to top
How do I change my password?
If you would like to change your password, use this page. NOTE: You will be prompted to login using your current password.back to top
What are "Cookies" ?
Cookies, in the tech world, refer to a small text file that saved on your computer by the website you are visitingback to top
Why do I need to enable "Cookies" to shop at WebVitamins?
Nearly all shopping websites use 'Cookies' to recognize a user from one page request to another. We do not write any personal information into our Cookie, we simply write a number that we use to identify you.back to top
How come everytime I add something to my shopping cart it dissapears?
This is likely caused by a firewall program or high security settings on your browser(FireFox, Internet Explorer, Opera, etc...) which is preventing the website from setting a 'Cookie' on your computer.back to top
Why Can't I "Log Out" Like I Used To?
There is no need to logout you are logged out automatically when you close your browser window.back to top
How do I find a list of products I have ordered before?
Click the "My Account" button in the upper right of any page (You will be prompted to login). On the "My Account" page you will see a link to "Items I Ordered Before". You can also click the "Favorites" link - this page lists "Previously Ordered Items" in addition to your "Favorites".back to top